Return & Refund Policy

At Nori & Co., each set of nails is handcrafted with care. Due to the handmade and hygienic nature of our products, we only accept returns, exchanges, or refunds under specific conditions.

Returns & Exchanges Policy

We accept returns for the following:

• Unused, unopened, and sealed items returned in their original packaging
• Damaged orders
• Incorrect items received

We cannot accept returns or exchanges for:

• Opened or used nail sets
• Incorrect size selection
• Color or design preference
• Change of mind after the product has been opened
• Products that have been altered, damaged after delivery, or improperly used
• Final sale or clearance items

Incorrect Size Selection

We understand that finding the perfect fit can sometimes be tricky.

Due to hygiene reasons, we're unable to accept returns or exchanges for incorrectly sized nail sets.

If you've ordered the wrong size, please contact us at hello@shopnoriandco.com, and we'll provide you with a 10% discount code to use on your next order.

We highly recommend checking our Size Guide and double-checking your measurements before placing your order.

Return Rules

• Return requests must be made within 7 days of delivery.
• Items must be unused, unopened, and in their original sealed packaging, unless they arrived damaged or incorrect.
• Damaged or incorrect items may be eligible for a replacement, exchange, or refund after review.
• For approved damaged or incorrect orders, Nori & Co. will cover the return shipping cost where a return is required.
• For eligible sealed-item returns due to change of mind, the customer is responsible for the return shipping cost unless otherwise agreed.
• We do not charge a restocking fee.
• Final sale, clearance, or promotional items are not eligible for returns or refunds.

Please double-check your nail size, order details, and shipping address before placing your order.

Sealed Item Returns

If you've changed your mind, you may return your order for a refund provided that:

• The item is unused, unopened, and still sealed in its original packaging.
• Your return request is made within 7 days of delivery.
• The returned item passes our inspection upon receipt.

Once your return has been received and approved, your refund will be processed to your original payment method.

Original shipping fees, if applicable, are non-refundable unless the return is due to an incorrect or damaged order.

Damaged or Incorrect Orders

We want to make things right if there's an issue with your order.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at hello@shopnoriandco.com.

Please include:

• Your order number
• Clear photos of the item received
• Clear photos showing the damage or issue, where applicable

We'll review your case as quickly as possible and arrange a replacement, exchange, or refund where appropriate.

Refunds

Once an eligible return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Important Notes

• Normal wear and tear, improper application, accidental damage, or misuse are not considered product defects.
• Since our nail sets are handmade, slight variations in color, finish, placement, or design may occur. These small differences are a natural part of handmade products and are not considered defects.
• Refunds, exchanges, or replacements are issued only after the order has been reviewed and approved by our team.
• Nori & Co. reserves the right to decline a return or refund request if the item does not meet the conditions outlined in this policy.

If you have any questions about your order or our return policy, please contact us at hello@shopnoriandco.com.

Thank you so much for supporting Nori & Co. We truly appreciate every order. 💕