Refund policy
Return & Refund Policy
At Nori & Co., each set of nails is handcrafted with care just for you. Because of the handmade and hygienic nature of our products, we do not accept returns, exchanges, or refunds unless the item is damaged or incorrect.
Returns & Exchanges Policy
All sales are final.
We cannot accept returns or exchanges due to:
- Incorrect size selection
- Color or design preference
- Change of mind
We only accept returns or exchanges for:
- Damaged orders
- Incorrect items received
If eligible, returns/exchanges must follow the rules below.
Return Rules Summary
- Returns are accepted only for damaged or incorrect orders
- Must be requested within 7 days of delivery
- Free return shipping
- No restocking fee
- No final sale items (final sale products are not eligible for returns)
Please double-check your nail sizes, order details, and shipping address before placing your order.
Damaged or Incorrect Orders
We want you to love your purchase!
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at hello@shopnoriandco.com with your order number and clear photos.We’ll be happy to review your case and make it right.
Important Notes
- Normal wear and tear, improper application, or misuse is not considered damage.
- Since each set is handmade, slight variations in color or design may occur — these make your set uniquely yours!
- Refunds or replacements apply only to approved cases of damage or incorrect items verified by our team.
Thank you for understanding — your support means the world to us 💕