FAQs

Got Questions? We’ve Got You!

Find answers to our most common questions, from orders and shipping to sizing, application, nail care, and more.

What’s included in each nail kit?

Every kit comes with everything you need for a salon-quality application at home:

• A full set of handmade press-on nails
• Adhesive tabs/stickers
• Nail glue
• Alcohol pad
• Nail pusher
• Nail file

Where do you ship?

We currently ship across the Philippines 

🇵🇭 Philippines
Standard shipping usually takes 5–8 business days, depending on your location and courier availability.

Most orders are prepared within 1–3 business days, excluding weekends and public holidays. Delivery estimates begin once your order has been processed and shipped.

Shipping rates are automatically calculated at checkout based on your delivery address and selected shipping method.

Do you offer same-day delivery?

Yes! Same-day delivery is available within selected areas in the Philippines.

• Available Monday to Friday
• 2:00 PM order cut-off
• Delivery fees apply separately
• Subject to location and courier availability

Please contact us before placing your order so we can confirm availability and provide an accurate delivery fee.

Already placed your order? Email us at hello@shopnoriandco.com or send us a DM at @noriandco.ph, and we'll do our best to assist you.

What is your return and refund policy?

Due to the handmade and hygienic nature of our products, we only accept returns, exchanges, or refunds under specific conditions.

We accept returns for:

• Unused, unopened, and sealed items in their original packaging
• Damaged orders
• Incorrect items received

We cannot accept returns or exchanges for:

• Opened or used nail sets
• Incorrect size selection
• Color or design preference
• Change of mind after the product has been opened
• Products that have been altered, damaged after delivery, or improperly used

Return requests must be made within 7 days of delivery.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at hello@shopnoriandco.com with your order number and clear photos.

Final sale, clearance, and promotional items are not eligible for returns or refunds.

Can I return an unopened nail set if I change my mind?

Yes. If you've changed your mind, you may return your order provided that:

• The item is unused, unopened, and still sealed
• It is in its original packaging
• You request the return within 7 days of delivery
• The item passes our inspection once returned

For change-of-mind returns, the customer is responsible for return shipping unless otherwise agreed.

Once your return has been received and approved, your refund will be processed to your original payment method.

How do I know my nail size?

We offer four sizes: XS, S, M, and L.

You can refer to our Sizing Guide to find your best fit.

Each Nori & Co. set is handcrafted and pre-sized according to our standard size guides. While we do our best to make sure every size fits as accurately as possible, everyone's natural nails are unique in shape, width, and curve, so slight variations in fit may occur.

Please double-check your nail size before ordering, as we cannot accept returns or exchanges due to incorrect size selection.

What happens if I order the wrong size?

Because of the hygienic nature of our products, we're unable to accept returns or exchanges for incorrectly sized nail sets.

However, we understand that finding your perfect fit can sometimes be tricky!

If you've ordered the wrong size, contact us at hello@shopnoriandco.com, and we'll provide you with a 10% discount code to use on your next order.

If you're unsure about your size before ordering, feel free to message us and we'll be happy to help.

Are the nails reusable?

Yes! With proper care, you can reuse your Nori & Co. press-on nails multiple times.

For easier reuse, we recommend using adhesive tabs, as they're easier to remove and clean from the press-ons.

After removal, gently clean off any remaining adhesive and store your nails safely back in their box until you're ready to wear them again.

How long do the nails last?

Wear time depends on your application method, nail preparation, lifestyle, and how you care for your nails.

With the included adhesive tabs, nails typically last 2–3 days.

For longer wear, you can use liquid nail glue.

We recommend our Koskoe Strong Adhesive Nail Glue/Cala Super Nail Glue, which can last up to 2 weeks or even a month, depending on application and nail care.

Are the nails really handmade?

Yes 💅 Each Nori & Co. set is handmade with care, so slight variations in color, finish, design, or details may naturally occur.

These small differences are part of the handmade process and make every set uniquely yours.

Can I request a custom design?

We currently offer curated designs, but custom sets may be available in the future.

Follow us on social media for updates:

Philippines: @noriandco.ph
Australia: @noriandco.au

How should I care for my nails?

To help your press-ons last longer:

• Avoid prolonged soaking in water
• Wear gloves when doing chores
• Avoid using your nails as tools
• Remove them gently instead of pulling them off
• Clean away leftover adhesive after removal
• Store them back in their box when not in use

Are they safe for natural nails?

Yes! Our press-ons are non-damaging when applied and removed correctly.

For easy removal when using adhesive tabs, soak your hands in warm water and gently lift the press-ons using the included nail pusher.

Never force or peel the nails off, as improper removal can damage your natural nails.

Will I have to pay customs or import fees for Australian orders?

International orders shipped to Australia may be subject to customs duties, taxes, or import fees, depending on applicable regulations.

Any applicable customs duties, taxes, or import fees required by the destination country are the customer's responsibility.

Customs processing may also occasionally cause delivery delays outside of our control.

What if my order arrives damaged or I receive the wrong item?

Please contact us within 48 hours of delivery at hello@shopnoriandco.com with:

• Your order number
• A description of the issue
• Clear photos of the item

We'll review your case and arrange a replacement, exchange, or refund where appropriate.

Approved return shipping for damaged or incorrect orders is free.

What if my package is delayed?

Delivery times are estimates and may occasionally be affected by courier delays, customs clearance for international orders, weather conditions, public holidays, or other circumstances outside our control.

Once your order has shipped, you'll receive tracking information where available.

If you're concerned about your delivery, contact us at hello@shopnoriandco.com and we'll be happy to help.

Still need help?

For questions about sizing, orders, shipping, returns, or anything else, reach out to us at hello@shopnoriandco.com — we're always happy to help! 🤍